Course40 Minutes

Connecting with the Healthcare Consumer: Part 1

Patients are Consumers

Taught byDr. Reed Tuckson
Free Online Course
This Course is Open
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Connecting with the Healthcare Consumer Part 1

Wouldn’t it be helpful to know more about how patients think, their priorities, passions and what they want from their interaction with you? Wouldn’t it be great to know what it takes to improve patient satisfaction?

Health care professionals who take this program will understand how to adapt Procter & Gamble Personal Health Care’s principles of consumer understanding to improve interactions with patients. Improved interactions are one component that contributes to better health outcomes and improved patient satisfaction and loyalty.

In this first course in a 2-course series aimed at health care professionals, Procter & Gamble Personal Health Care shares their latest research and insights on healthcare consumers. This course provides a critical foundation for physicians and other medical professionals looking to better understand their patients and how to connect with them in a way that drives patient satisfaction.

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Course Outline

What You Can Expect from this Course

Connecting with the Healthcare Consumer Part 1 : Patients are Consumers
Lesson 1 Consumerism is Here
Lesson 2 Can Happier Patients Be Healthier Patients?
Lesson 3 Relationship, Timeliness and Choice
Lesson 4 Important Factor 2: Timeliness
Lesson 5 Important Factor 3: Choice

Dr. Reed Tuckson

Doctor, Health Executive and Author

Learn Alongside Trusted Experts

Dr.  Reed Tuckson

Dr. Reed Tuckson, author of The Doctor in the Mirror, is the former Executive Vice President and Chief of Medical Affairs for UnitedHealth Group and is now the Managing Director of Tuckson Health Connections, LLC, a health and medical care consulting business that brings people and ideas together to promote optimal health outcomes.

Throughout his career, Dr. Tuckson has been recognized as a leader in public health, academic medicine, organized medicine and private sector health organizations. He has committed himself to a vision of “comprehensive, multi-disciplinary, and integrated health care.”

He is the Immediate Past President of the American Telemedicine Association. He also serves on a variety of boards including the National Academy of Medicine’s Health Sciences Policy Board, the Roundtable on Value & Science-Driven Health Care, and the Digital Learning Collaborative; the American Telemedicine Association; Cell Therapeutics Inc.; and LifePoint Health. He’s on the Board of Trustees of Howard University, and he is the Senior Clinical Advisor to United Health Foundation’s America’s Health Rankings epidemiology reports.

Learn More About Reed