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Connecting with the Healthcare Consumer: Part 1
Lesson
5.1:
Choice
Course outline
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Next Activity
Connecting with the Healthcare Consumer Part 1
Lesson 1
Consumerism is Here
Lesson
1.1: Video
What Patients Want (Intro)
Lesson
1.2: Video
What Patients Want (Main)
Lesson
1.3: Discussion
Meet Your Classmates
Lesson 2
Can Happier Patients Be Healthier Patients?
Lesson
2.1: Poll
Primary Challenge
Lesson
2.2: Video
Why Satisfaction Matters
Lesson
2.3: Video
Moments of Truth
Lesson
2.4: Paired Comparison
What Drives Your Satisfaction?
Lesson
2.5: Video
The Top 3
Lesson 3
Relationship, Timeliness and Choice
Lesson
3.1: Poll
Primary Challenge
Lesson
3.2: Video
Why Relationship Matters
Lesson
3.3: Video
Building a Relationship
Lesson
3.4: Discussion
Being Present and Making a Personal Connection
Lesson 4
Important Factor 2: Timeliness
Lesson
4.1: Video
Timeliness
Lesson
4.2: Discussion
There When I Need You
Lesson
4.3: Video
Running Late
Lesson 5
Important Factor 3: Choice
Lesson
5.1: Video
Choice
Lesson
5.2: Video
Collaborative Goal Setting
Lesson
5.3: Discussion
Final Reflection
Lesson
5.4: Video
Thank You
Lesson
5.5: Basic
End of Course Evaluation
